Every patient. Every wound. Every time.
Every surgical patient is followed home, so problems are caught early and patients feel cared for throughout their recovery. No phone calls to chase, no app for patients, live in under four weeks.
67%
responded this week
48 patients followed
the problem
Surgical site infections don't stop at discharge. Follow-up usually does.
Around 60% of surgical site infections appear after the patient goes home. Phone follow-up is slow, calls go unanswered, and describing a wound across a language barrier is close to impossible.
Source: Proportion of Surgical Site Infections Occurring after Hospital Discharge: A Systematic Review (Surgical Infection Society). 60.1% of 141,347 infections appeared after discharge.
Teams want to follow every patient. They just can't afford the hours.
Four calls, two days, nothing learned about the wound.
Not all post-discharge follow-up is equal.
| Phone follow-up | Bridge | |
|---|---|---|
| Reaching patients | Calls in office hours, many unanswered | A secure link delivered by WhatsApp, answered on the patient's own time, with reminders |
| What you learn | A yes or no, if anything | Symptoms, a pain trend and wound photos over time |
| Language | Whoever on staff speaks it | The patient's own language |
| Proof | Notes in a call log | A time-stamped record of every patient contacted and every response reviewed |
how it works
Set up. At home. In the hospital.
surgical-list-october.xlsx
48 patients imported
Set up
Upload your surgical list from Excel, or connect it later. Set the follow-up schedule for each procedure.
At home
Each patient receives a secure link on schedule, delivered by WhatsApp, in their own language. The link opens a check-in of about a minute on fever, pain and the wound, with a photo. Patients answer through the secure link, never in a WhatsApp chat, so no patient information travels through WhatsApp. There's no app to install, and reminders keep responses coming.
In the hospital
Responses are scored, and red flags rise to the top of a clinician dashboard. Surgeons see how each wound is healing, and the team decides who to call in. Every contact and decision is time-stamped.
one patient's recovery
A red flag on day 14, caught early.
safeguards
Built the way clinicians would want it.
A photo prompts a review; it never makes the diagnosis.
A clinician looks, decides and documents, and that documentation is the record.
Silence is never read as good news.
A patient who stops responding is flagged as a gap in follow-up, not counted as well.
You'll see infections you used to miss.
That's the programme working: earlier detection means earlier treatment, and post-discharge numbers that reflect reality.
Patients feel looked after, even at home.
Knowing their care team is still following their recovery reassures patients and their families. Surveillance becomes part of the care experience, not a clerical burden.
“Before Semmel, we had issues with patients not answering our calls and hanging up on us! I also had to get my colleagues to help speak with patients that has a language barrier. Imagine asking a patient to describe his wound. It's overwhelming! After Semmel, admin tasks are cut and data collection is automated with an astounding 65% response rate! Our clinicians love the photos showing how the wound is evolving and able to decide on early interventions.”
Gleneagles Hospital Penang · 142 surgical patients · 2025
Post-discharge response rose from 23% to 67% when check-in links moved from SMS to WhatsApp. Read the case study.
by role
What it gives each of you
Infection control team
Every surgical patient followed up, without hours on the phone.
Surgeons
See each wound heal, and decide early who needs to come back.
Nursing and clinic teams
Review only what's flagged, instead of calling everyone.
Leadership
Care that continues after discharge, complications caught early, and patients who choose to return.
Quality and accreditation
A clear, time-stamped answer to how you monitor infections after discharge.
details
The details, when you want them.
Reach +
A secure link delivered by WhatsApp, in several languages. Patients answer through the link, never in a chat. No app for patients. Reminders. Check-ins of about a minute.
Clinical review +
Secure wound photos. Symptom scoring. Red-flag alerts on a clinician dashboard.
Schedules +
Follow-up schedules set per procedure.
Records and reporting +
Coverage and response rates. Suspected and confirmed infection trends. A time-stamped record of every contact. Survey-ready reports.
Getting started +
Upload your surgical list from Excel. No integration is needed to go live. Live in under four weeks.
Connected +
Works with the theatre schedule in Concord and with HAI surveillance in SafetyOS.
Security +
See IT and security.
resources
Take it to your team
Bridge product guide
Everything on this page in depth, to share with your team.
Request the guideCase study
Gleneagles Hospital Penang case study
How response rose from 23% to 67%, with the team's poster to download.
Read the case studyfaq
Questions surgical and infection control teams ask
Do patients really respond? +
Yes. At Gleneagles Hospital Penang, response rose from 23% when check-in links went by SMS to 67% once they were sent by WhatsApp, with multilingual support and caregivers involved.
What about older patients? +
Check-ins take about a minute, in the patient's own language, with no app to install. Family members can help, just as they would at home.
Will this add workload? +
No. Responses are scored and only red flags need review, so staff spend less time chasing and more time treating.
Do we need integration with our hospital systems? +
No. Upload your surgical list from Excel to start, and connect it later if you want.
Does a wound photo diagnose an infection? +
No. A photo prompts a clinician's review. The clinician decides and documents.
Is patient data secure? +
Yes. WhatsApp only delivers a secure link. Patients answer and upload photos through that link, never in a WhatsApp chat, so no patient information travels through WhatsApp. Responses are stored securely; see our IT and security page.
How is it priced? +
As an annual subscription. We'll give you an exact quote for your hospital.
Some answers depend on your hospital. We'll cover them with you.
Follow every patient home. Start with one surgical unit.
Book a walkthrough- →Your price, based on your hospital
- →Which procedures to follow, and their schedules
- →The languages your patients need
- →Uploading your surgical list, and connecting it later
- →Setting up clinician review and call-ins
- →A reference call with a hospital already using it