Audits that don't stop at a compliance rate.
Every department's audits add up to one picture of your hospital. A finding updates readiness in IQA; a lesson from an incident is checked in the next audit; a finding that keeps returning becomes a risk.
Clinical and non-clinical, on one platform. Live in under four weeks.
why it adds up
Your departments already audit. Together, those audits can tell you far more.
Every department checks its own work, often on paper or in its own spreadsheet. On one platform, the same audits become a picture of the whole hospital, where patterns across departments show up and every finding is followed through.
One hospital view
Every department, every finding
IQA
Readiness updated
Root · risk
Recurring finding raised as a risk
Root · incidents
Lesson checked in the next audit
One standard of follow-through
Every department's findings are owned, escalated and closed with proof.
Patterns across departments
The same gap in three departments surfaces as one theme.
Readiness that adds itself up
Each checklist item updates the standards it evidences in IQA.
Connected to risk and incidents
A finding that keeps returning becomes a risk; a lesson from an incident is checked in the next audit.
Audits in silos, or audits that add up?
| Audits in silos | Audits that add up, with Pointer | |
|---|---|---|
| Where results live | Paper and departmental spreadsheets | One platform, every department |
| Follow-through | Varies by department | One standard: owner, deadline, escalation, proof |
| Patterns across departments | Invisible | Surfaced as themes |
| Accreditation | Compiled by hand before the survey | Readiness updated as audits happen |
| Risk and incidents | Separate systems | A recurring finding becomes a risk; audits confirm lessons from incidents |
how it works
Plan. Audit. Act. Add up.
01
Plan
Quality sets the audit programme: which audits, which departments, how often. Each department sees its own schedule and coverage targets.
02
Audit
Departments audit on a phone or tablet, offline if needed, from a ready-made library adapted to your policies: nursing documentation, medication storage, laboratory safety, radiation safety, housekeeping, food safety, engineering and more.
03
Act
One tap turns a failed item into an issue for the right owner, with a deadline and automatic escalation, on the same engine as IPC Audits.
04
Add up
Results roll up to the hospital view; checklist items update readiness in IQA; recurring findings can be raised as risks.
Issue raised for the Ward 7 head of department, due Friday
Expired stock found in 3 departments
built for hospitals
Built for how hospitals really audit.
Joint inspection
Audits that cross departments, like the surgical care bundle, pass from Ward to OT to infection control, each completing its own section, with progress tracked section by section.
All-or-none compliance
Switch any chart between the share of steps done right and the share of audits where every step was done right, the all-or-none measure quality teams use for care bundles and medication safety.
Analyse by any entity
Add as many sites, doctors, nurses or other entities as an audit needs, up to three levels deep, and each becomes a dashboard filter. One closed chart review can show compliance by admission ward, discharge ward and doctor.
Quotas by ward and auditor
Set how many audits each ward needs, then split the quota between auditors, so the sample is spread fairly, not concentrated in the easy units.
One programme, every department.
Quality runs the programme centrally and sees every department at a glance: audits completed, overdue, and findings open and closed on time. Departments own their audits and their fixes; quality sees the whole picture without chasing.
by role
What it gives each of you
Quality director
One audit programme across the hospital, with every result adding up.
Heads of department
Your audits, your findings and your deadlines, with your own view of how you're doing.
Auditors and department staff
Quick audits on a phone, and fixes that actually happen.
Leadership
Every department on one screen, and a clear view of where the hospital needs attention.
Sunway Medical Centre · every department
Moving every audit, clinical, non-clinical and quality, from paper to digital, across the whole hospital.
IHH Healthcare Malaysia · 18 hospitals
Departmental audits and internal quality audit on SafetyOS across IHH's Malaysian hospitals.
details
The details, when you want them.
Audit library +
Ready-made audits for clinical and non-clinical departments, adaptable to your policies.
Programme +
Central scheduling, frequencies and coverage targets by department; quotas by ward, split between auditors.
Joint inspection +
One audit completed in sections by different departments, simultaneously or in sequence, with progress tracked by section.
Scoring +
Charts switch between simple compliance (share of steps done right) and all-or-none compliance (share of audits where every step was done right).
Entities and analysis +
Any number of sites, doctors, nurses or other entities in one audit, several types at once, up to three levels deep. Each becomes a filter in the dashboard.
Audit to action +
Owners, deadlines, escalation, reason codes, in-thread conversation, photo evidence, verification.
Hospital view +
Results by department, themes across departments, and closure performance.
Connected +
Checklist items update readiness in IQA; recurring findings can become risks in Root; findings feed the SafetyOS Dashboard.
Sign-in and implementation +
Single sign-on through LDAP. Live in under four weeks; no integration needed.
Security +
See IT and security.
resources
Take it to your team
Pointer product guide
Every feature in detail, including scheduling, scoring and permissions.
Request the guideSample department report
Results, findings and closure by department, with sample data.
Request the samplefaq
Questions quality teams ask
How is this different from IPC Audits? +
IPC Audits is built for infection control. Departmental audits gives every other department the same engine, with their own audits and their own ownership.
Can each department use its own checklists? +
Yes. Start from the library and adapt it, or build your own.
Can several departments complete one audit? +
Yes. With joint inspection, each department completes its own section, at the same time or one after another, and you can see which sections are done.
Who sees what? +
Each department sees its own audits and findings; quality and leadership see every department.
Do we need integration? +
No. Live in under four weeks with no integration needed.
How is it priced? +
As an annual subscription. We'll give you an exact quote for your hospital.
Some answers depend on your hospital. We'll cover them with you.
Every audit, connected. Let's start with your departments.
Book a walkthrough- →Your price, based on your hospital
- →The departments and audits to start with
- →Setting up your audit programme and schedules
- →Moving audits from paper and spreadsheets
- →Connecting results to IQA and your risk register
- →A reference call with a hospital already using it